Refund Policy

Refund Policy

At Trendy Store, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please review our refund policy below to understand your rights and how to initiate a return or refund request.

1. Eligibility for Refunds

  • To be eligible for a refund, the request must be made within 45 days from the date of order.
  • After 45 days, we unfortunately cannot offer a refund under any circumstances.
  • Items must be unused, in their original condition, and returned with any original packaging or tags (if applicable).

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items returned after 45 days of purchase
  • Items that have been worn, washed, altered, or damaged by the customer
  • Final sale or clearance items (if stated at the time of purchase)
  • Gift cards

3. Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 5 to 7 business days and automatically applied to your original method of payment.
  • Processing time may vary depending on your bank or credit card issuer.

4. Shipping Costs

  • Original shipping fees (if any) are non-refundable.
  • Customers are responsible for paying return shipping costs unless the return is due to a defective or incorrect item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue quickly, which may include sending a replacement or issuing a full refund.

6. How to Request a Refund

To request a refund, please email our support team at info@trendystore.fashion with the following details:

  • Your full name
  • Order number
  • Reason for the return
  • Photos of the product (if damaged or incorrect)

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, feel free to contact us:

We thank you for shopping with Trendy Store and appreciate your understanding of our refund policies.